Reference

HokiArena Privacy Policy for Your Account

Your DANA, QRIS and login details receive a clear explanation here: our HokiArena Privacy Policy sets out what we collect, why we use it and how you can…

Account dataWallet recordsDevice choicesContact requests

Explore Our Lobby Read FAQ

How DANA And QRIS Data Is Used

HokiArena Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, such as your contact details, phone verification result, login activity and device signals. When you use DANA, OVO, GoPay or QRIS, we keep payment references and status details so we can match an account action

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with the correct wallet or bank process; we do not need your wallet password for that matching step. Bank transfer and virtual account references may also appear in your account record. Cookies and similar tools help us keep a session open and detect unusual access. We
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retain records for the period needed for account support, security checks and legal duties. You may request access, correction or deletion through our support path. Account access and eligibility depends on local law, and this Privacy Policy applies where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT YOUR DATA TEAM

Wallet Questions Reach Our Support Path

A clear support route helps when your account record or wallet status needs attention. Sign in, open the account help area beside the cashier path and include the phone number or transaction…

Account access If phone verification or login blocks your request, use the account help path and tell us which device you used. We can identify the relevant access record and explain the next privacy step.

Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, provide the visible payment reference from your account. We use it to check status while keeping your wallet credentials out of the request.

Data request Ask to access, correct or remove eligible account data through support. Include your verified phone detail so we can confirm account ownership before changing or releasing personal records.

HOW WE HANDLE RECORDS

Your Account Data And Mobile Access

Our privacy process follows the same account steps you see on desktop and mobile: phone verification, sign-in, wallet activity and support requests create connected records.

Collected details

We may hold your name or contact detail, verified phone result, sign-in events, device information, payment references and support messages when those details are needed for account operation or protection.

Cookies and sessions

Cookies help remember an active sign-in, preserve selected settings and identify a session across the mobile lobby. You can manage browser cookie controls, although some account functions may then need another sign-in.

Account protection

Phone verification and device signals help us distinguish your normal access from an unusual sign-in. Never send a DANA, OVO, GoPay or banking password in a support message.

Payment references

A QRIS, virtual account or bank transfer reference can connect a cashier event to your account record. We use the reference for status checks rather than collecting credentials for the payment service.

Record retention

We keep personal and transaction records only as long as needed for account support, security review, dispute handling and legal duties. When a record is no longer needed, our process removes or anonymises it.

Change requests

To request a correction, access copy or eligible removal, contact support from the verified account path. We may ask for an account step before acting so private records are not released to another person.

Privacy Policy Questions About HokiArena

These answers address the searches we hear most often about the HokiArena Privacy Policy, from wallet references to mobile sessions. If your request involves a specific account record, use the verified support path so we can respond to the correct person.

It covers account details, phone verification, sign-in activity, device signals, cookies, payment references, support messages, retention and requests to access or correct eligible personal data.

No. We use transaction references and status details to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Do not send wallet or banking passwords through support.

Phone verification helps connect an account request to the correct person and supports account protection. It may be checked before we discuss personal records or change account details.

Sign in, open the account help area beside the cashier path and request access, correction or eligible removal. Include your verified phone detail and the record you want us to locate.

Yes. The Privacy Policy covers mobile browser sessions as well as desktop access. Cookies, session details and device signals may be used to keep your account secure across those access paths.

We retain records for the time needed for account support, security checks, payment queries, disputes and legal duties. Records no longer needed are removed or anonymised through our retention process.

Yes. Account access and eligibility depends on local law. Our Privacy Policy describes data handling where local law permits, including how you can raise a request with support.

HokiArena Privacy Policy for Your Account

Wallet Questions Reach Our Support Path

Your Account Data And Mobile Access

Collected details

Cookies and sessions

Account protection

Payment references

Record retention

Change requests

Privacy Policy Questions About HokiArena

01 What does the HokiArena Privacy Policy cover?

02 Does HokiArena store my DANA or QRIS password?

03 Why does HokiArena need phone verification?

04 How can I request my HokiArena data?

05 Does the Privacy Policy apply on mobile devices?

06 How long does HokiArena keep personal data?

07 Does access to my account depend on local law?

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